PULSE TELCOM – PRIVACY POLICY
Effective Date: January 1, 2026
Welcome to Pulse Telcom (“Pulse Telcom,” “Company,” “we,” “our,” or “us”).
This Privacy Policy (“Policy”) explains how Pulse Telcom collects, uses, stores, retains, processes, protects, and discloses information in connection with our telecommunications services, voice services, messaging services, SIP services, APIs, hosted communications infrastructure, websites, software platforms, applications, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to:
• Website visitors
• Customers and prospective customers
• Users of our telecommunications Services
• Messaging and voice traffic processed through our network
• Vendors, contractors, and business partners
• Individuals communicating with us electronically or otherwise
This Policy does not apply to third-party websites or services not owned or controlled by Pulse Telcom.
2. INFORMATION WE COLLECT
We may collect:
• Names
• Company names
• Mailing addresses
• Email addresses
• Telephone numbers
• Payment information
• Billing records
• SIP header data
• IP addresses
• Caller ID information
• Routing metadata
• Device identifiers
• Call timestamps
• Call duration information
• Messaging metadata
• STIR/SHAKEN attestation information
• Carrier-related data
• Traffic analytics
• Customer support communications
• Website analytics
• Cookies and tracking technologies
3. HOW WE USE INFORMATION
We may use information to:
• Provide telecommunications Services
• Route calls and messages
• Authenticate and verify traffic
• Maintain network integrity
• Detect fraud and abuse
• Investigate suspicious activity
• Comply with regulatory obligations
• Cooperate with traceback requests
• Enforce carrier policies
• Process payments and billing
• Improve customer support
• Maintain platform security
• Prevent spam and unlawful traffic
• Enforce our Terms and policies
4. CALL RECORDING AND MONITORING
Calls and communications may be monitored or recorded for:
• Quality assurance
• Compliance
• Fraud prevention
• Training
• Security
• Dispute resolution
Users are responsible for complying with applicable recording consent laws.
5. INFORMATION SHARING
We may disclose information to:
• Telecommunications carriers
• Upstream providers
• Infrastructure vendors
• Payment processors
• Fraud prevention providers
• Industry traceback groups
• Regulatory agencies
• Law enforcement where legally required
• Professional advisors and auditors
6. TRACEBACK AND REGULATORY COMPLIANCE
Pulse Telcom cooperates with:
• Industry traceback groups
• Carrier compliance teams
• Anti-fraud organizations
• Government regulators
Information may be disclosed where necessary to investigate suspected unlawful activity, spam, spoofing, fraud, or network abuse.
7. CUSTOMER RESPONSIBILITIES
Customers are solely responsible for:
• Maintaining lawful consent
• TCPA compliance
• DNC compliance
• Messaging compliance
• Compliance with carrier policies
• Maintaining lawful calling practices
8. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and analytics technologies to:
• Improve website functionality
• Maintain sessions
• Analyze traffic
• Improve security
• Detect abuse
9. DATA RETENTION
We may retain information for operational, legal, compliance, fraud prevention, billing, dispute resolution, and regulatory purposes.
Retention periods may vary depending on legal and carrier obligations.
10. DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, disclosure, or destruction.
11. CALIFORNIA PRIVACY RIGHTS
California residents may have rights under the CCPA and CPRA including:
• Right to know
• Right to access
• Right to correct
• Right to delete
• Right to non-discrimination
12. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18 years of age.
13. INTERNATIONAL DATA TRANSFERS
Information may be processed in jurisdictions where our vendors, carriers, or providers operate.
14. CHANGES TO THIS POLICY
Pulse Telcom reserves the right to modify this Policy at any time.
15. CONTACT INFORMATION
privacy@pulsetelcom.com