PULSE TELCOM – ACCEPTABLE USE POLICY (AUP)

Effective Date: January 1, 2026

This Acceptable Use Policy (“AUP”) governs all use of Pulse Telcom Services.

1. PURPOSE

This AUP is intended to protect:

• Consumers

• Telecommunications carriers

• Network integrity

• Regulatory compliance

• Pulse Telcom systems and infrastructure

2. PROHIBITED ACTIVITIES

The following activities are strictly prohibited:

• Illegal robocalling

• Calling without consent

• SMS spam

• Caller ID spoofing

• Neighbor spoofing

• Phishing

• Fraudulent campaigns

• IRS impersonation

• Government impersonation

• Tech support scams

• Traffic pumping

• SIP attacks

• Malware distribution

• Scam lead generation

• Unauthorized prerecorded calls

• Unlawful debt collection activity

• Harassment

• DDoS attacks

• Network abuse

• Circumvention of carrier policies

3. COMPLIANCE REQUIREMENTS

Customers must maintain:

• Consent documentation

• Opt-in records

• Campaign records

• Internal compliance procedures

• DNC compliance procedures

• Consumer complaint handling processes

Records must be provided upon request.

4. TRACEBACK COOPERATION

Pulse Telcom cooperates with:

• Carriers

• Regulators

• Traceback organizations

• Anti-fraud groups

• Law enforcement

Customers must respond promptly to compliance inquiries.

5. NETWORK PROTECTION

Pulse Telcom reserves the right to:

• Block traffic

• Filter traffic

• Reject campaigns

• Suspend accounts

• Modify routing

• Investigate complaints

• Share compliance information with carriers

6. ENFORCEMENT

Violations may result in:

• Immediate suspension

• Account termination

• Traffic blocking

• Carrier reporting

• Regulatory cooperation

No refunds will be issued for terminated accounts involving abuse or non-compliance.

7. CUSTOMER LIABILITY

Customers are solely responsible for traffic originated through their accounts.

8. CHANGES TO THIS POLICY

Pulse Telcom may modify this AUP at any time.

9. CONTACT

abuse@pulsetelcom.com
https://www.pulsetelcom.com